Terms of Use

Last Updated September 27, 2025

We are Innovative Wildlife Health LLC, doing business as Chicken Vet Help (“Company,” “we,” “us,” “our), a company registered in Massachusetts, USA. We operate the website https://chickenvethelp.com (the “Site or “Service”).

Binding Effect

This is a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Innovative Wildlife Health LLC, concerning your access to and use of the Service and Site. By using the Site located at https://www.chickenvethelp.com or any services provided in connection with the Site, you agree to abide by these Terms of Use, as they may be amended by Company from time to time. Company will post a notice on the Site any time these Terms of Use have been changed or otherwise updated.

NOT VETERINARY ADVICE

The content, products, and services offered herein and through our Telehealth services are here to educate the public on various chicken health issues. All content and information on this website and our Telehealth services is for informational and educational purposes only, does not constitute professional veterinary advice, and does not establish any kind of veterinary-client-patient relationship by your use of this website or our Telehealth services. Nothing in the content, products or services should be considered, or used as a substitute for, veterinary medical advice, diagnosis, or treatment. This Site and its services do not constitute the practice of any veterinary advice, diagnosis, or treatment. You should always talk to your veterinary provider for diagnosis and treatment, including your specific veterinary needs. None of the products or services offered through this Site represents or warrants that any particular service or product is safe, appropriate, or effective for your animals. We advise users to always seek the advice of a veterinarian with any questions regarding their animals’ health or medical conditions.

Chicken Vet Help may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on the Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time, Chicken Vet Help may offer Site visitors the opportunity to participate in additional features or services through this Site. You may be required to enter into additional agreements or authorizations before you can access such features or services.

Intended for users 18 and older

The Site is intended for use by individuals 18 years of age or older. This Site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this Site.

Acceptable use

You agree that you will not:

Use this website for any purpose in violation of local, state, national, or international laws.

Use this Site as a means to distribute advertising or other unsolicited material to any third party.

Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity.

Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this website.

Violate or attempt to violate the security of the Site, including, without limitation:

  • accessing data not intended for Site users or logging onto a server or an account which Site users are not authorized to access;
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  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
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  • accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

Use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.

Use any device, software, routine, or any other means to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Violations of system or network security may result in civil or criminal liability. Chicken Vet Help will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

In the event access to the Site or a portion thereof is limited by requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by Chicken Vet Help. You agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked at any time with or without cause.

Account set-up

You agree to the following:

You agree to provide true, accurate, current, and complete information when registering to use the Site and establishing an account (“Registration Information”).

You agree to maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or Chicken Vet Help has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Chicken Vet Help may suspend or terminate your account.

You agree that you are entirely responsible for maintaining the confidentiality of any passwords and any usage and activities that occur in connection with your account.

You agree not to allow others to access your account or utilize your password. Doing so will compromise the security of your account.

Termination of use

Chicken Vet Help may, in its sole discretion, terminate your account or your use of the Site at any time. 

Chicken Vet Help reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.

User-Generated Content, Reviews, Feedback, and other Postings to the Site

If you submit, upload, or post any comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User-Generated Content”), you agree not to provide any User-Generated Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other users of the Site through unsolicited e-mail, telephone calls, mailings, or any other method of communication. 

Purchases and Payment

A valid credit card number, expiration date, and card security code is required for all purchases on the Site. If we are unable to charge the full cost of your purchase to the credit card you provide, we may cancel your order or request an alternate form of payment. Chicken Vet Help’s designated credit card processor will collect your credit card information and related personal information for its use in processing your payment for the products or services ordered by you. Any complaints or grievances regarding the processing of your payment should be addressed to Chicken Vet Help at [email protected]. You understand that the prices for products and services may be changed from time to time.

If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that (i) any credit card, debit card, or bank account information you supply is true, correct, and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, (iv) you are the person in whose name the card was issued, and (v) you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.

Refund Policy

All sales are final and no refund will be issued.

Compliance with Intellectual Property Laws

When accessing the Site or using the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third party rights rests solely with you.

Indemnification

You agree that you will defend, indemnify, and hold harmless Chicken Vet Help from and against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorneys’ fees and costs) against or incurred by Chicken Vet Help arising out of a claim by a third party relating to your breach of these Terms of Use or applicable law, User-Generated Content and any other materials you post or allow to be posted to the Site, your use or access of the Site, access of this Site by anyone using your user ID and password, or any other actions taken by you on the Site.

Disclaimers

YOU UNDERSTAND AND AGREE THAT CHICKEN VET HELP AND ANY SERVICES, CONTENT, OR INFORMATION CONTAINED ON OR PROVIDED BY CHICKEN VET HELP IS PROVIDED ON AN “AS IS” BASIS. CHICKEN VET HELP DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION, OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION, CHICKEN VET HELP DOES NOT GUARANTEE THAT USE OF THE CHICKEN VET HELP SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES, OR WORMS. YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

Accuracy and integrity of information

Although Chicken Vet Help attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and content thereon. It is possible that the Site could include typographical errors, inaccuracies, or other errors and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Chicken vet Help so that it can be corrected. Chicken Vet Help reserves the right to unilaterally correct any inaccuracies on the Site without notice. Information contained on the Site may be changed or updated without notice. Additionally, Chicken Vet Help shall have no responsibility or liability for information or content posted to the Site from any third party.

Limitations of liability

THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL CHICKEN VET HELP BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. ANY CLAIMS AGAINST CHICKEN VET HELP AND CHICKEN VET HELP’S LIABILITY RELATING TO A PRODUCT OR SERVICE PURCHASED ON OUR SITE IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR SERVICE IS TO STOP USING THE SERVICE. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Links to third party websites

The Site contains links to other sites operated by third parties. These links are available for your convenience and are intended only to enable access to these Third Party Sites and for no other purpose.

Chicken Vet Help does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third Party Site or its content. A link to a Third Party Site on the Chicken Vet Help Site does not constitute sponsorship, endorsement, approval, or responsibility for any Third Party Site. Chicken Vet Help makes no representation or warranty as to any products or services offered on any Third Party Site. The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.

Governing Law and Jurisdiction

You agree that any dispute or claim (including personal injury claims) related to your use of the Chicken Vet Help Site shall be governed by the laws of the State of Massachusetts. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Hampden County, Massachusetts in all disputes arising out of or related to the use of the site.

Severability; Waiver

If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

Contact information

If you have any questions about the service, please contact us at [email protected]

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